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BT Enterprise

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BT Business
Company typeDivision
IndustryTelecommunications
Predecessor
FateMerged with BT Global Services
SuccessorBT Business
HeadquartersOne Braham Street,
London, United Kingdom
Area served
United Kingdom
Republic of Ireland
Key people
Rob Shuter (CEO)[1]
Products
RevenueDecrease £5.34 billion (2021)[2]
Number of employees
Steady 11,300 (2021)[2]
ParentBT Group
Websitebusiness.bt.com

BT Business is a division of British telecommunications company BT Group that provides products and services to organisations in the small-to-medium-sized business, corporate and public sectors, and wholesale services through BT Wholesale.[3] These offerings include fixed and IP voice, unified communications, mobile telephony, cyber security, cloud computing and managed services.[4]

It was formed through the combination of BT's UK-based Enterprise division with its Global business in January 2023.[5] Bas Burger, CEO of BT Global at the time, was appointed CEO of the new combined business.

Enterprise's Wholesale unit (marketed as BT Wholesale) provides communication providers and other organisations with fixed or mobile phone services, with more than 1,400 customers, including Sky, Talk Talk, Virgin Media O2 and Three. BT Business also offers media and broadcasting services in the UK and globally, working with major broadcasters including BBC, Channel 4, ITV, Sky, and Premier League Productions.[4][6][7]

History

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The formation of BT Enterprise came a year after BT's decision to consolidate its consumer services into one operational division, with the group's brands, BT, EE and Plusnet being brought under one umbrella and management structure.[8]

Announced in April 2018 by Gavin Patterson, then CEO of BT, Enterprise began reporting as a combined unit of Business and Public Sector, and Wholesale and Ventures from October 2018, officially marking the operational start of the division.[1]

In August 2019, the BT Group agreed to sell its BT Fleet Solutions (otherwise simply known as BT Fleet) business, a business operating under Enterprise, to private equity group Aurelius Equity for an undisclosed sum.[9] Founded in 2002, Fleet Solutions was responsible for the management of BT's 35,000 vehicles (29,000 of which were Openreach vehicles) as well as providing management to a further 50,000 vehicles for other organisations.[9] Two months later, Fleet Solutions' new owner, Aurellius, dropped BT from its name as it rebranded to Rivus Fleet Solutions.[10]

The reasoning behind the sale of BT Fleet aligned with the reasoning behind the formation of Enterprise a year earlier, with BT Group bidding to cut its overheads by around £1.5 billion. The group, which was forced to spin off its networking business Openreach into an independent but wholly-owned subsidiary, faced pressure to fund Openreach's rollout of fibre-to-the-property in the UK with competitors such as CityFibre ramping up their efforts to get areas connected to fibre.[11][12]

In March 2020, a further business operating under Enterprise was sold by BT. Tikit, a global legal, accounting and professional services software business, was sold by the group to Advanced for £84 million.[13] BT had acquired Tikit itself in 2012 for a fee of £64 million. Enterprise CEO Gerry McQuade said: “With BT’s renewed focus on investing in our core business, the time is right for a new owner to maximise Tikit’s full potential."[14]

In September 2020, Enterprise announced a five-year strategic partnership with lifeboat charity RNLI to provide the charity with modern communication services, as well as developing more ways technology can help the RNLI save more lives at sea.[15]

999 call handling

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Enterprise is responsible for BT's 999 call handling operation, which handles more than 90,000 calls per day from seven of its call centres. It answers 999 calls from Northern Ireland, Scotland, Wales and England, passing the calls to the relevant emergency service. It's a service that BT has provided for more than 80 years, when it operated under the General Post Office umbrella.[16]

Future

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On 16 December 2022, BT announced that Enterprise would be merged with Global to form a new division, BT Business, in an effort to save £100 million each year by the end of the 2025 financial year. The new division will be led by Bas Burger.[17]

See also

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References

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  1. ^ a b "BT forms new business unit BT Enterprise". BT Group. 18 April 2018. Retrieved 1 April 2022.
  2. ^ a b "BT Group plc Annual Report 2021" (PDF). BT Group. 13 May 2021. Retrieved 1 April 2022.
  3. ^ "Enterprise". BT Group. Retrieved 1 April 2022.
  4. ^ a b "Enterprise". BT Group. Retrieved 1 April 2022.
  5. ^ Mendel, Jack (16 December 2022). "BT to merge global and business units into one firm with earning potential of £8.5bn". CityAM. Retrieved 16 February 2022.
  6. ^ "New seven-year contract with the BBC". BT Group. 29 January 2016. Retrieved 1 April 2022.
  7. ^ "Keeping the world watching" (PDF). Broadcast. February 2017. Retrieved 1 April 2022.
  8. ^ McCarthy, John (16 May 2018). "What BT's new consumer group mindset means for the BT, EE and Plusnet brands". The Drum. Retrieved 1 April 2022.
  9. ^ a b Roberts, Gareth (5 August 2019). "BT Fleet Solutions sold to Aurelius". Fleet News. Retrieved 1 April 2022.
  10. ^ de Prez, Matt (17 October 2019). "BT Fleet Solutions renamed Rivus Fleet Solutions". Fleet News. Retrieved 1 April 2022.
  11. ^ Jackson, Mark (5 August 2019). "BT Group Sells £200 Million Revenue UK Fleet Division to AURELIUS". ISPreview. Retrieved 1 April 2022.
  12. ^ Taylor, Madeleine (1 October 2019). "BT sells fleet business to Aurelius Group in ongoing "transformation"". Proactiveinvestors.co.uk. Retrieved 1 April 2022.
  13. ^ Warrington, James (25 March 2020). "BT offloads £80m legal software arm Tikit as sell-off continues". CityAM. Retrieved 1 April 2022.
  14. ^ "Advanced acquires Tikit from BT Group plc". LegalFutures. 25 March 2020. Retrieved 1 April 2022.
  15. ^ "RNLI and BT announce new partnership to help save lives". BT Group. 18 September 2020. Retrieved 1 April 2022.
  16. ^ "BT 999 key workers handle 90K calls every day". BT Group. 9 September 2020. Retrieved 1 April 2022.
  17. ^ "BT Group combine Enterprise and Global to create BT Business". BT Group. 2022-12-16. Retrieved 2022-12-20.
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